access and support

A free support service for ageing migrants and people with a disability navigating the Home and Community Care system.

This program offers short-term assistance to frail older people and people with disabilities from migrant backgrounds who are eligible for Home and Community Care, but are having trouble using these services because of language barriers.


How we can help

Our Access and Support program can:

  • help you navigate the system, understand which services are available and find out how to access them
  • help improve your relationship with service providers
  • assist you in identifying and expressing your needs when you go through an initial assessment
  • support the review process of your care plan
  • make referrals to other services on your behalf


Who can apply

These services can be requested directly from clients, family members, health professionals, community leaders or service providers.

More information

If you’d like more information on eligibility for these services, contact our office on 1300 735 653 or email



Level 1
306-308 Bell St Preston, VIC 3072
Tel: (03) 9496 0200
Fax: (03) 9484 7942


61 Riggall St Dallas, VIC 3047
Tel: (03) 9301 7400
Fax: (03) 9302 4048


161 Harvester Rd Sunshine, VIC 3020
Tel: (03) 9300 8600
Fax: (03) 9300 8650