Privacy Statement

Last updated April 2025

Spectrum Migrant Resource Centre Ltd (Spectrum) respects your privacy. We follow the Australian Privacy Act 1988 to protect your personal information. This policy explains how we collect, use, store, and share your information.

This policy only applies to information collected through our website www.spectrumvic.org.au.

To find out how Spectrum manages the collection, use, storage and sharing of information across all our programs, please download our full Privacy Policy.

We may collect:

• Your name and contact details (phone number, email, address)
• Other personal information (for example, date of birth, language and cultural background, etc only when relevant to the purpose of collection)
• Feedback or questions you share with us

We only collect what we need to provide our services to you.

There are a number of ways in which Spectrum collects information though its website, including via numerous online tools:

• Google Analytics, a website analytics tool that collects information about how you interact with our website. This information will not ordinarily be personal information, because you will not be identified, or reasonably identifiable from it.
  View Google Analytics privacy policy.
• Google reCAPTCHA, a tool to eliminate spam attacks and to be able to distinguish users from bots. The tool may collect data about how you interact with the website (eg IP address, date and time, device type, etc). This information will be stored on Google’s servers outside of Australia. Content that you enter in Spectrum’s web forms will not be collected through the use of this tool.
  View Google’s Cloud Data Processing Addendum and Google’s privacy policy.
• MailChimp, a mailing list tool we use to send email newsletters and other communications. Spectrum collects personal information, such as contact details, that you provide when signing up to the Spectrum’s mailing lists.
  View MailChimp’s privacy policy.
• ReadyEmploy, a recruitment tool we use to collect information from job applicants. Spectrum collects personal information such as contact details and resumes when you apply for a job at Spectrum.
  View ReadyEmploy’s privacy policy
• TryBooking, an event management tool. Spectrum collects personal information such as contact details when you register for an event.
  View TryBooking privacy policy
• SurveyMonkey; a tool to conduct surveys. Spectrum may collect personal information when you complete an online survey.
  View SurveyMonkey’s privacy statement
• Gravity Forms, for submitting form enquiries and registrations. Spectrum uses Gravity Forms to allow website visitors to make enquiries or submit Expressions of Interest. Spectrum collects personal information relevant to the purpose of the form.
  View Gravity Forms privacy policy
• Stripe, for online payments. Spectrum uses Stripe to enable people to pay securely for things via our website. The banking information you enter when making a payment on our website is not visible to Spectrum.
  View Stripe privacy policy

We use your information to:

• Provide services and support to you
• Improve our programs and website
• Contact you about events, programs, or important updates

We do not sell your information to anyone.

We keep your information safe by:

• Storing it in secure systems
• Limiting access to authorised staff only
• Following Australian laws on data protection

We keep your information only for as long as needed. When we no longer need it, we delete or destroy it securely.

We only share your information when:

• You give us permission
• It is needed to provide a service to you
• We are required by law (for example, with government agencies or courts)
• It is necessary to keep someone safe

We ensure that any organisation we share your information with also follows privacy laws.

You have the right to:

• See the information we have about you
• Ask us to correct your information if it is wrong
• Ask us to delete your information (unless the law says we must keep it)
• Make a complaint if you think we have misused your information

To do this, please contact us using the details below.

Our website may use cookies to improve your experience. Cookies are small files that help us understand how people use our website. You can turn off cookies in your browser settings.

We may update this policy from time to time. The latest version will always be on our website.

If you have any questions or concerns about your privacy, please contact us:

Spectrum Migrant Resource Centre

Level 5, 61 Riggall Street, Dallas VIC 3047

Phone: (03) 9977 9000

Email: quality@spectrumvic.org.au