Support at Home is a new program that started 1 November 2025. It replaced the Home Care Package program.

You don’t need to do anything, and you will continue receiving services. If you already have a Home Care Package, you will automatically move to Support at Home. Your budget will stay the same as it is now.

No. If you already have a Home Care Package, you will not pay more than you do now.

For example, if you are on a full pension and don’t pay any fees now, you will not pay any fees under Support at Home. If you are paying Income Tested Care Fees under your Home Care Package, you will pay the same, or less, than what you are paying now.

Instead of getting your budget once a year, you will now receive it every three months (quarterly).
This change helps the government support more people and reduce waiting times.

You can carry over up to $1,000 or 10% of your quarterly budget (whichever is more) to the next quarter.

Any money you haven’t used from your current Home Care Package will still be available to you.
You can use it if you need more services and your quarterly budget is used up, or if you are approved for equipment, products, or home changes through the Assistive Technology and Home Modifications (AT-HM) Scheme.

In the future, if your support needs increase, you will be able to receive a new assessment of your care needs from the Single Assessment Service.

As part of the transition to Support at Home, we are required by the Australian Government to establish a new service agreement with you. This ensures your services and pricing, reflect the updated Support at Home care model.

Yes. You are encouraged to take the time you need to review your agreement. It should clearly outline the services you will receive and the prices for each service, so you can feel confident about what you pay and the services you receive. Our Care Managers are also available to help you better understand your agreement.

As part of the new Support at Home system, pricing is now calculated to include things like travel and admin costs, instead of charging for them separately. So you may see different prices for services, but there will be no hidden fees or unexpected costs – it will all be covered already. This new system makes it simpler to get the most out of your budget.

All Spectrum clients will have received a letter about the new Support at Home program, in 2025. You are also able to download it from our website.

In November 2025, Services Australia should have sent you a letter with your individual contribution rate.

No, you don’t have to. You can choose to wait for the letter from Services Australia before signing, or sign earlier, knowing your budget will be updated once your contribution rate is confirmed.

No. You must agree to any new prices in your service agreement. You can approve prices and services while still reviewing the full agreement.

We really encourage you to ensure your new service agreement is signed. This means that we know that you have all the information that you need from us and that you understand how the new Support at Home system can help you receive the services that are important to you. So you can focus on enjoying life, knowing that your care and support is taken care of.

We cannot stop your services just because you haven’t signed the agreement. Services will continue while you review the terms.