Settlement

Humanitarian Settlement Program

How we help

Arriving in a new country can be both exciting and frightening. It can be worrying not knowing where to start or what services are available to help you or your loved ones.

Spectrum is here to help you with the essentials to help you begin your new life. 

We can:
  • Meet you at the airport to welcome you to Melbourne
  • Support you to find short-term accommodation
  • Help you find long-term accommodation
  • Refer you to other support services
  • Connect you to local community groups and activities
  • Improve your English language skills
  • Assist you in finding a job, and accessing education and training
  • Introduce you to Australian values, laws and your rights
Who can join the program?

You can use the Humanitarian Settlement Program (HSP) if you have arrived in Australia on one of these visas:

  • Refugee visa (subclass 200, 201, 203, and 204)
  • Global Special Humanitarian visa (subclass 202)

The Australian Government’s Department of Home Affairs will refer you to Spectrum so you can be supported by our Humanitarian Settlement Program.

“Firstly I want to thank you for all that support and care that you gave it for me and my family, I was lucky to have a great case manager like you. You just makes me feel that I’m not alone and I don’t have to be, you really makes me trust in my self again. I don’t have enough words to say thank you for your kindness.”
Ramen, Settlement client

FAQs

No, this is a free service.

Once the Department of Social Services has referred you to Spectrum, a Case Worker will meet you at the airport and arrange your appointments to get the support that you need.

Spectrum can help you access English lessons. You will also be invited to participate in Talk Time, a Spectrum program where you can enjoy building your conversational skills in English and chatting about things that interest you.

HSP is funded by the Australian Government Department of Home Affairs.
For more information, visit www.homeaffairs.gov.au

Make an enquiry

Spectrum’s Settlement team would love to help you thrive in Australia. To make an enquiry, you can call us on 03 9977 9000 or fill in the Make an Enquiry form below.

Make an enquiry here.

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As we care for those who have left their home lands to build new lives in Australia, we recognise those who have always called these unceded lands and waterways home. As we strive to create safe passage for new arrivals, we recognise the Traditional Owners who have nurtured country, connection, and community here for thousands of years. We stand in solidarity with Aboriginal and Torres Strait Islander communities and pledge to share their journey to Reconciliation.
At Spectrum, we champion diversity and inclusion, and we welcome all cultures, backgrounds, experiences and expressions. We create a sense of belonging to ensure every individual feels valued, respected and supported.
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