Spectrum’s Complex Case Support program provides specialised support and case management services for refugees and asylum seekers with exceptional needs.
Who the program is for
It includes people and families with needs to do with:
How we can help
Here are the kinds of things the program can help with:
Using the program
To be eligible for Complex Case Support, a person or family must have arrived in Australia within the last five years, and must hold one of the following visas:
At times, other visas holders facing exceptional circumstances may still be considered – please contact us even for cases that fall outside the above visa streams.
The application process
Anyone can refer an individual or family for Complex Case Support assessment, including the person requiring assistance, family members, community members, medical practitioners, teachers, social service providers or counsellors.
Once a referral has been assessed as eligible, Spectrum applies directly to the Department of Social Services for approval to provide support.
Making a referral
To make a referral fill in the Complex Case Support form and send it to
If you’d like more information, need help completing the referral form or want to discuss the suitability of a referral, please contact Spectrum’s Complex Case Support program in Preston.